FAQ

Below you will find our most frequently asked questions which we have tried to lay out in a user friendly way. If you can’t seem to find an answer to your question, you are more than welcome to Contact Us via the form on that page.

Booking & Payments
Q: Is my £100 deposit refundable?

A: No, deposits are non-refundable

Q: Are balances refundable, what if I need to cancel my holiday?

A: Deposits are non-refundable; balances will be refunded if the cancellation is made 4 weeks prior to the holiday. I recommend guests take out their own private holiday insurance.

Q: When is my balance due?

A: All balances are due 8 weeks before holiday start date.

Q: Can I pay in instalments?

A: Yes, no problem, you can make payments at any time, and a budget to suit yourself, I do ask that when making payments direct into my bank account you use your name as a reference.

Q: Are park tickets included in the cost of caravan hire?

A: No, passes are purchased direct from Flamingo Land at the booking office on the day of your arrival

 

Q: Can I book a midweek/weekend break during summer

A: No, during the summer months I only accept Saturday to Saturday bookings, I do however, accept 2,3 and 4 night breaks at all other times during the season.

 

Q: How much are the passes for Flamingo Land?

A: Please check the link on my page for pass prices (children aged 3 and under go free)

Q: Can I buy the discounted day passes?

A: No, these are different to the “unlimited wristbands” that holiday village guests are issued with whilst staying in private caravans, these can only be purchased from Flamingo Land booking office on the day you arrive for your holiday

Q: What time can I gain access to the caravan?

A: The caravan will be ready for you from 2pm, you will need to vacate the caravan by 10am on morning of departure

Q: What time can I arrive at Flamingo Land?

A: You can arrive at Flamingo Land when the park opens, however, you will not have access to the caravan until 2pm, if the caravan is ready for you earlier than 2pm I will text you J

Q: How will I get the keys to the caravan?

A: I have a key safe attached to the caravan, once passes are purchased you can make your way straight to the caravan

Q: Can I stay an extra night?

A: I will always try to help where I can, if I have the availability I will try to accommodate.

Q: Do you provide bed linen?

A: No, however, fresh linen can be arranged for your arrival, £5 double, £3 per single set

Q: Can Wheelchairs be hired onsite?

A: Yes,  Wheelchairs are available on loan, free of charge from the first aid centre. A non- monetary deposit is required such as a valid passport, driving licence, disability book etc before a wheelchair can be issued. As wheelchairs are limited, it is recommended to pre-book the use of a wheelchair in advance of your visit by phoning our first aid centre on 01653 668 140.

Q: We have additional family camping, can they come along to caravan and use the facilities?

A: No, my insurance only covers guests named on the booking form.

Can prams be hired onsite?

A: Yes, contact reception on for further details

Caravan Questions
Q: How many people does your caravan sleep?

A: Our caravan sleeps 6 guests, I will however take a 7th guest as long as they are aged 2 or under.

Q: How many bedrooms does your caravan have?

A: We have a 3 bedroom caravan, 1 Master Bedroom and 2 Twin Rooms

Q: Is your caravan warm?

A: Yes our caravan is fully double glazed, we have a gas fire in the lounge area, plinth heaters in all bedrooms and a heated towel rail the bathroom, very cosy.

Q: Do you have adequate parking?

A: Yes, we have sufficient parking for 2 cars.

Q: Do you accept pets?

A: No, no pets are allowed in the caravan.

Q: How far is your caravan from the Theme Park?

A: We are a few minutes walk to the entrance of Flamingo Land

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